Your ProTek Customer Portal
Track repair status, review updates, approve work, view invoices, and message ProTek from one secure place.
Everything about your repair or service, in one place.
Live repair and service status
Follow active repairs, service requests, and next steps without hunting for updates.
Customer-facing diagnostic notes
See the notes ProTek shares with you about findings, recommendations, and progress.
Estimate and approval links
Review work that needs approval and respond before the next step begins.
Invoice and payment links
Access invoice details and payment links when they are available for your request.
Call, email, and SMS history
Keep customer communication tied to the repair or service request.
Messages with ProTek
Send and review customer-facing messages connected to the work.
Pickup, parts, and waiting updates
See when parts, approval, information, or pickup are the next step.
Customer Portal Login
Log in to view active repairs, service requests, approvals, invoices, messages, and account details.
Active Repair
Parts ordered. ETA will appear here when available.
Clear next steps inside the portal.
Repair status lives inside the Customer Portal, alongside approvals, invoices, messages, and customer-facing notes for the same request.
Action needed: Please review and approve or decline the estimate so we can continue.
Action needed: We need information from you before we can continue.
Parts are pending or ordered. ETA appears here when available.
Your device is ready for pickup.
Clear updates. Fewer gaps.
Your portal shows customer-facing updates, status changes, approval links, invoices, and contact history tied to your repair or service request. Internal/private technician notes are never shown.