Business IT support without a monthly plan.
Need help when something breaks, needs to be installed, or requires professional troubleshooting? ProTek provides on-site and remote business IT support without requiring a Managed IT agreement.
Break-fix is available. Proactive support is usually better.
Reactive support
Support starts after the issue, when repair and recovery are urgent.
Proactive support
Monitoring and maintenance help ProTek respond with better context.
Standard business IT service.
Hourly support is available for troubleshooting and smaller service needs. Installations and larger projects are scoped before work begins.
Project-based work
Installations and larger projects quoted by scope
Professional help for the systems your team uses every day.
Users & Workstations
desktops and laptops, software problems, and day-to-day user issues
Printers & Devices
printer problems, connected devices, and office hardware support
Networks & Servers
network and Wi-Fi issues, servers, and hardware installation
Microsoft 365 & Cloud
Microsoft 365, email, and business application troubleshooting
Projects & Vendors
installations, technology projects, and third-party vendor coordination
When nobody is watching, problems usually announce themselves at the worst time.
Break-fix begins after something fails. That can mean downtime, urgency, and emergency expense. Proactive maintenance cannot prevent every failure, but monitoring, patching, backup oversight, documentation, and planning usually make systems easier to support and recover.
Reactive
Proactive
On-demand support and Managed IT solve different problems.
On-Demand IT Support
- Pay when help is needed
- No monthly plan
- Reactive troubleshooting
- Hourly service
- Projects quoted by scope
- Best for businesses comfortable managing day-to-day technology risk
Month-to-Month Managed IT
- No long-term contract required
- Predictable monthly service
- Proactive monitoring
- Patching and maintenance
- Security oversight
- Backup management
- Documentation
- Ongoing support context
Managed IT without a long-term contract.
ProTek's Managed IT service can be month-to-month and is intended to keep systems monitored, maintained, secured, documented, and supported.