What is the difference between Managed Personal IT and Whole-Home IT Support?

Managed Personal IT centers on one person and one primary computer. Whole-Home IT Support covers more household users, enrolled computers, Wi-Fi, printers, supported entertainment devices, and shared systems throughout one home.

How many people and computers can Whole-Home IT Support cover?

The provisional tiers start with up to 2 household members and 2 enrolled computers, up to 4 household members and 4 enrolled computers, or up to 6 enrolled computers for larger homes. Final limits are confirmed before enrollment.

Are cameras, audio, and access systems included?

They may be included by tier where the systems are supported, documented, and part of the service agreement. Unsupported systems, new installations, and major project work are quoted separately.

Are equipment costs included in monthly coverage?

No. Equipment purchases, construction, cabling, and new installation projects are separate unless specifically included in the service agreement.

Can employer-managed work computers be covered?

Employer-managed work devices are not automatically included. Coverage depends on ownership, permissions, employer policies, and what ProTek is allowed to support.

What happens when a household exceeds the listed device limits?

Additional people, computers, network equipment, shared devices, or special requirements are reviewed and quoted before enrollment or added through an updated agreement.

Is on-site support included?

On-site service depends on the selected plan and agreement. Some tiers may include preferred, priority, or discounted on-site service, while major on-site work is quoted separately unless included.

Can I start with Personal IT and upgrade later?

Yes. A customer can start with Managed Personal IT for one important computer and later discuss Whole-Home IT Support if the household needs broader coverage.

Personal & Home IT

Managed support for one computer or the whole home.

Choose professional security, backup, and support for one important computer, or broader coverage for the people, devices, Wi-Fi, and shared systems throughout your home.

Choose Managed Personal IT Talk to ProTek

For one person and one primary computer

Professional coverage for the computer you depend on.

Best for remote workers, creators, solo professionals, one-person businesses, and individuals who depend heavily on one computer.

Managed Personal IT Plans

Choose the coverage that fits how you use your computer.

Published pricing covers one user and one primary computer. Annual pricing includes one month free.

Managed Personal IT

Secure

$30/month

$330/year annually. Annual pricing includes one month free.

Protect the computer.

One person who wants professional security and patching for one important computer.

Enterprise-grade endpoint security

24/7/365 SOC monitoring

Managed patching

$50 off in-shop labor

Protected

$60/month

$660/year annually. Annual pricing includes one month free.

Protect the computer and its data.

One person who wants managed security plus encrypted backup and restoration help.

Everything in Secure

Encrypted managed cloud backup

Backup monitoring and oversight

File restoration assistance

Rush bench priority

Recommended

Managed Personal IT

Fully Managed

$125/month

$1,375/year annually. Annual pricing includes one month free.

Complete personal IT support.

Remote workers, creators, solo professionals, one-person businesses, and individuals who depend heavily on one computer.

Everything in Protected

Unlimited remote support during business hours

Priority support

Full security and backup oversight

Rush bench priority

$115/hour member on-site rate

Choose Managed Personal IT Talk to ProTek

Product Difference

One computer or the whole household?

Managed Personal IT

Security, backup, and support centered around one individual and one primary computer.

Whole-Home IT Support

Broader support for household users, enrolled computers, Wi-Fi, printers, supported entertainment devices, and shared systems throughout the home.

Scope Boundaries

What is covered?

Coverage is meant to be clear and useful. The details are documented up front so support does not become a guessing game.

Covered where enrolled, documented, and supported

Household computers

Approved Wi-Fi and network equipment

Printers

Supported TVs and streaming devices

Endpoint security and backup

Remote troubleshooting

Documented shared devices

Reasonable vendor coordination

Supported cameras, audio, access, and backup internet according to tier

Not automatically included

Unlimited new installations

Construction or cabling projects

Equipment purchases

Unsupported smart-home products

Employer-managed work devices

Guests' personal devices

Personal account recovery

Software training

After-hours service unless included

Major on-site work unless included

Damage caused by misuse, construction, weather, or unsupported third-party changes

Connected Services

Support that connects to the rest of the home.

Personal & Home IT can pair with home networking, router setup, outdoor Wi-Fi, second-home technology, rental-property support, or business Managed IT when the need grows.

Home & Property Whole-Home Networking Router & Firewall Setup Outdoor Wi-Fi Second-Home Technology Rental Property Technology Business Managed IT

Get the computer you rely on covered.

Choose security, backup, and support for one important computer.

Choose Managed Personal IT Talk to ProTek

Questions before you start?

Related Services

Home & Property Wi-Fi Everywhere Router & Firewall Setup Outdoor Wi-Fi Second-Home Technology Rental Property Technology Business Managed IT