Website and Service Terms and Conditions

1. Authorized Use

You may use the website only for lawful purposes. You may not attempt to gain unauthorized access, disrupt services, submit false or malicious information, scrape restricted data, or use the site to distribute harmful code.

2. Estimates, Appointments, and Availability

Online appointments and availability are subject to confirmation. An appointment request does not guarantee that a particular technician, completion time, part, or outcome will be available. ProTek may reschedule or cancel appointments when reasonably necessary.

Quotes and estimates are based on information available at the time and may change if additional damage, parts, labor, risk, or scope is discovered. Work beyond the authorized scope requires customer approval unless immediate action is reasonably necessary to prevent further loss and the customer cannot be reached.

3. Customer Authorization

By requesting service, you represent that you own the device, system, account, or data involved, or that you are authorized by the owner to request the work. You authorize ProTek to access the device, system, account, credentials, and data only as reasonably necessary to perform the requested service.

You are responsible for providing accurate information, lawful access credentials, and any required encryption or recovery keys. ProTek may decline or stop work if ownership, authority, legality, safety, or access cannot be reasonably verified.

4. Data and Backups

Customers are responsible for maintaining current backups of important data. Electronic storage devices can fail without warning, and diagnostics, disassembly, repair, imaging, or recovery attempts may worsen existing damage or result in additional data loss.

Where feasible and included in the authorized work, ProTek may attempt a backup before invasive diagnostics. Unless a written agreement states otherwise, ProTek does not guarantee that a backup or recovery will be complete, readable, current, or free from corruption or malware.

Temporary service-created copies are subject to ProTek's Data Retention and Deletion Policy and are generally retained for no more than 30 days after service completion.

5. Data Recovery

Data recovery is a best-effort service and no recovery result is guaranteed. Media may deteriorate or fail during evaluation or recovery. Donor parts, clean-room or clean-bench procedures, specialized equipment, extended imaging time, or third-party components may be required. Nonrefundable fees and donor costs will be disclosed before they are incurred.

Recovered data is released after applicable charges are paid. Customers are responsible for reviewing delivered data promptly and maintaining additional copies.

6. Communications

You agree that ProTek may contact you using the email address or telephone number you provide for service-related purposes. SMS participation is optional and governed by the SMS Terms. Consent to receive marketing messages is not a condition of purchase.

7. Payments

Payment is due according to the estimate, invoice, or service agreement. Deposits, diagnostic fees, rush fees, donor costs, special-order parts, and other identified charges may be nonrefundable. ProTek may retain possession of serviced equipment and recovered data until payment is complete, to the extent permitted by law.

8. Parts, Warranties, and Third-Party Products

Parts and third-party products may be subject to manufacturer or supplier terms. ProTek's labor warranty, if any, is stated on the invoice or service agreement. Warranty coverage does not include accidental damage, liquid damage, misuse, unrelated failures, malware, customer modifications, or failure of customer-supplied parts unless expressly stated.

9. Abandoned Property

Equipment left unclaimed for 90 days after the first documented notice that it is ready for pickup, or that service cannot proceed without authorization, may be treated as abandoned to the extent permitted by law. ProTek may recycle, wipe, dispose of, or otherwise handle abandoned property after a final reasonable contact attempt. Storage fees may apply.

10. Security and Credentials

Customers should provide only credentials necessary for the requested service and should change temporary or shared credentials after service when appropriate. ProTek may use approved secure systems to store credentials and service records. Credentials must not be sent through insecure channels unless specifically directed by ProTek.

11. Disclaimer

The website and online services are provided on an "as available" basis. To the extent permitted by law, ProTek disclaims implied warranties relating to website availability, uninterrupted operation, and suitability for a particular purpose.

12. Limitation of Liability

To the extent permitted by law, ProTek is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, loss of use, or loss of data. Any limitation stated in a signed service agreement or work authorization also applies. Nothing in these Terms excludes liability that cannot lawfully be limited.

13. Indemnification

You agree to be responsible for claims arising from your unlawful use of the website, lack of authority to request service, infringement of third-party rights, or instructions that cause ProTek to violate law or contract.

14. Governing Law

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles. Venue will lie in a court of competent jurisdiction serving Madison County, Alabama, unless another written agreement requires a different forum.

15. Changes and Contact

ProTek may update these Terms by posting a revised version. Questions may be directed to support@protek.team or 256-489-2904.